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Customer service and the process was the worst I've ever experienced. Called asked forma.refund and was spun a yarn. After trying to communicate with customer service for more then 5 months after the purchase and return process(I followed all the instructions) I have not received my money back. I still feel good with my lululemon apparels, my clothes are fantastic specially if you're doing athletic activities. However, this crap is beyond any professionalism. Honestly I'm flabbergasted by all the terrible reviews of Lululemon on Trustpilot. Reading these reviews, I'm quite glad I didn't. I have never ever written a review on Trust Pilot before but I am livid. We are in Covid-19 and I am at home without a printer?! I am shocked as Lululemon is a publicly traded company. If you go to this store, make sure to pick up their paper sheet about how to live and enjoy life, it's a free but pretty inspiring!" File a complaint at ComplaintsBoard.com, Page 3. Avoid if you can. I am very disappointed how they treated me. I never heard back from her until I followed up couple weeks later. I GAVE YOU MY ORDER NUMBER IN OUR FIRST EXCHANGE! BBB Reports On. Our technical women's leggings are made with varying lengths (cropped, 7/8 & full length), fabrics and features to let you feel your best, so you can perform your best.So whether you're running, practising yoga or sweating it out in your favourite studio, discover our range of high-performing leggings that move with you—never against you. Response from the company is they do not replace normal wear and tear. Products are OK, pretty steep price point, but fine. The after sell service just doesn't match their branding and price. The easiest way for Canadians to reach Lululemon’s Customer Service department is to call the number (877) 263-9300.This will put you in contact with a Lululemon employee 24/7. Get insight on Lululemon Athletica real problems. lululemon makes technical athletic clothes for yoga, running, working out, and most other sweaty pursuits. Once I asked for a refund they sent me a valid link, after checking out the lululemon website states the gift card does not work and to use paypal or credit card to pay. FOB YOU OFF BY TELLING YOU THEY HAVE PROCESSED YOUR REFUND WEEKS LATER AND THEY STILL HAVE NOT! !Lenox and Avalon we shop all the time never like this store . I had to take steps in my own hands and this isn't the service I remembered that they used to have. Sweet and Sour lessons in Brand BuildingThis post has become one of our Top 5 most-read customer experience (CX) assessments - the chequered history of Lululemon.. First the background. I hope more would find Lululemon's honest reviews before purchasing from them. I'm a bit surprised about all the one star reviews. After such an experience I would never want to shop with this company again and would spread the word across my friends, clients and colleagues! This review applies to on-line customer services. Look their stock price is over 300/share, which is a lot of bubble! Then when I called to sort it out, the rep could not make a label for me because one had already been generated, had to put the request in manually, and told me it would be another 5 days before I got it. © 2020 Trustpilot, Inc. All rights reserved. I´m satisfied with this online shopping experience. Ever. It doesn't cover damage from external force, natural wear and tear, fit or preference. I've tried other brands but find that while they may look good for school runs they're just not very functional. The size can fit well. Not worth the money! To this point, it is no longer about the refund, it is about the principle, quality, and justice. If your a newbie to the gym or a pro you definitely want to get your hands on some lululemon! I find that the quality of the clothes I buy is good, the shipping was fast. I really love this company and has never had any issues. I feel sad I don’t want to go back to a store that I love for a long time. received everything on time, but these heads in the clouds forgot to take out the security clip from one item so I can't wear it. Simply too disappointing. Comfy leggings and great brand, but just not worth it. Keep telling me that they have processed my refund and I keep showing them evidence that they have not! Customer service was no help at all. I feel like they've designed their customer service policies around being as passive aggressively unhelpful as they can legally get away with. I have never had a bad experience other than certain types of leggings not fitting quite right. Aligns are quite literally the softest leggings and I have yet to have a pair fall apart on me. Excellent straight forward customer service. We’ve got answers. Made me send photos then immediately rejected the claim with standard language. I highly recommend inverting your money in smaller brands who care about their customers and want to improve their products according to feedback. My mom got me started a few months ago. Lululemon used to have a wonderful customer service but that's unfortunately no longer so. I love Lululemon products, but never thought a poor customer service could underperform at such an appalling level. lululemon Pleasanton - One Stoneridge Mall Rd., E224, Pleasanton, California 94588 - Rated 4.7 based on 72 Reviews "Awesome customer service. Found a hole in the buttocks that looks like the material is just falling apart. Stretch your goals in our stretchiest leggings. A free inside look at company reviews and salaries posted anonymously by employees. Service. Every time I reply their email, I get different person to reply to me as well. Never again. Customer service is disappointing. Returned the item and weeks later still waiting for a refund. lululemon may disclose your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemon’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon’s products and services. I am a Personal Trainer and a Zumba Instructor, who as a first time buyer was not told any information about return policies. Lululemon sent me the wrong item. I don't have the leggings either! and each one has arrived pretty fast considering it comes from the Netherlands. © 2020 Trustpilot A/S. It took them 4 months to refund. Phone: 1.877.263.9300 Phone: 1.604.215.9300 Text: 1.877.263.9300 5am – … Avoid! For the cost of their products this service is not good enough. Still waiting for a my refund for an item returned weeks ago. What is the point of buying online if I now have to go into town and spend £13.00 in fares to return it. Returned the package a month ago, no update from them and no refund yet, I definitely won't be buying anything from their website again, potentially it's fine in store. Not sure why management aren't getting involved. Said she doesn’t see any quality issue without look at my legging at all. Even the online browsing experience is very delayed and badly programed. "Receiving this kind of automated response without even bothering to look into my case is unacceptable . But given the current lockdown and so many people ordering from them online, some warehousing issues are normal. This is no acceptable whatsoever in any industry.
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