area service manager resume sample

customer meetings, query resolution, Act as a liaison between the branch, aftermarket (h/o) and the customer, Integrate the region into the National Volvo After-sales effort to ensure a common customer support in RSA, To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers, Monitor campaign progress regionally and daily sleepover reports, Support the truck sales organisation where necessary, Participate in seminars/meetings when required, Minimum 5 years industry experience preferably from within a truck dealer environment. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. ", Consistently utilize approved CRM systems to manage the sales process and sales funnel, Implement Tyco Integrated Security defined strategy and serve as the primary contact for Sales to provide input and feedback related to Corporate Sales and Marketing. Coordinated with sales, warehouse, admin, and technical departments on new account installations and followed up with accounts to monitor success. Highly talented and accomplished Business Professional with extensive background in Training, Administration and Technical Support. Identifies and prioritizes projects and plans jobs in detail, Partners closely with Sales Leaders and Intelligent Services Account Managers on the strategy and achievement of revenue and operating income targets, Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs, Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects, Meets with sales associates, contractors and owners to discuss scope of project; budgets; performance; and close-out, Responsible for training, developing and technical guidance for HVAC Controls Technicians, To investigate customer concerns, in-conjunction with regional dealer team, relative to the technical function or performance of the product (including how the issue/activity was managed and handled by the dealer workshop), To pro-actively seek customer views regarding product quality concerns and related issues, and report back to Volvo Bus through the appropriate channels, To communicate (as appropriate) and follow up Volvo Bus warranty and campaign policy as required, To manage the technical and commercial warranty goodwill activity and process according to Volvo Bus policy and procedures, and within agreed budget parameters, To highlight and follow up regional Dealer Campaign performance (issue of new campaign/campaign completion actions, prioritisation and completion rates), To support Customer and Key Customer liaison meetings as required by Volvo Bus or regional Dealer team, To liaise with the regional dealer team to ensure that an effective technical training and coaching platform exists, on an on-going basis, to support Volvo Bus products, and to ensure that Volvo Bus Frontline requirements are met, To provide of technical advice/help to regional dealer technical team concerning specific customer or product issues, To assist in fault diagnosis, problem investigation, field trials and service actions as required by Volvo Bus, To advise regional dealer team on training requirements for future products and ensure standards are maintained on all products, To monitor and explain monthly expenditure with regard to Dealer and Customer issues as required, To support Volvo Action Service; issues and actions as required, To prepare, organise and carry out any special technical projects identified by Volvo Bus, To communicate and progress Volvo Bus policy with regard to Dealer Operating Standards within the regional dealer team including; Special Tools, Techtool/VCAD’s, Impact, Technical Service Information (Service Tips/Fleet Information Bulletins) and VST, Any other reasonable task concerning Bus and Coach technical issues, To be able to communicate effectively at all levels in both written and verbal format, To have proven problem solving skills using a methodical and cost effective approach, To be able to prioritise day to day problems raised by Customers, To be able to search out, analyse and present new ideas, To be able to able engage effectively with people at all levels and in particular to gain their respect and confidence through knowledge, understanding, skill, competence and care, To operate outside the parameters of the Job Description as the need arises, Effectively recruit, onboard, and integrate new hires onto team, Lead and cultivate a culture of Philips values and integrity, Communicate our business strategy and link BMET work and accountability, Participate in Customer Care Team (CCT) activities and operate cross-functionally in the Zone with Sales, Create a team environment that fosters common purpose at the BMET level and promotes job satisfaction, customer focus, and increased productivity, Understand and utilize motivational tools to drive desired team, region, and zone behaviors and results (i.e. Communicate new policies, sales techniques, and other modifications to sales management team, Advocate operating efficiencies and dynamics for a successful Sales Program within the Area, Research and share "Best Practices" with the Sales Management Team, As new products and services are introduced, oversee sales team to ensure consistency in implementation, Recruit, interview and select new sales managers, as required, Ensure all financial and operational performance targets are met, Minimum 7 years of sales management of a distributed sales organization in the security, technology or IT/IP industries, Experience in the use of CRM systems to manage sales process and funnel, Tyco Integrated Security systems (Oracle,Admin,Carms, IBT), Must be able to travel to various branch offices within a defined area on a regular basis, Pro-actively establish positive relationships with customers to improve overall customer satisfaction with Fujifilm for the purpose of reference and sales of additional products/services, Operational management of x-ray service activities including: coordination of service engineers repair and installation activities, preventive maintenance work and driving customer satisfaction, Provide leadership, influence and motivation fostering culture of success, hard work and teamwork, Establishes collaborative relationships with sales, marketing, operations, product support, accounting, and finance to support our customers and successful service business operations, Act as escalation point for issue resolution.

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